Changing your plan

You can upgrade, downgrade, or cancel your ADO Pilot subscription at any time. Upgrades take effect immediately and reset your usage; downgrades take effect at the next billing date so you keep the plan you paid for; cancellations either end the subscription now or at the end of the current period.

Upgrading your plan

An upgrade — for example, from Team to Business — takes effect immediately and applies to your current billing period.

• The new plan's included RCs are available right away. Your consumed-RC counter is reset to zero, so you do not pay twice for any reviews you ran earlier in the period.
• The new overage policy and rate take effect immediately. A Team-to-Business upgrade switches you from hard-block to auto-overage starting now.
• Stripe prorates the subscription fee. You are credited for the unused portion of your old plan and charged for the new plan starting today; the net amount appears on your next invoice.
• Your billing day does not change. Subsequent renewals continue on your existing anchor date.

Downgrading your plan

A downgrade — for example, from Business to Starter — is deferred to the next billing date. This protects you from losing RCs you have already paid for.

• You keep your current plan's RC allocation through the end of the period. A downgrade scheduled mid-period does not shrink your remaining RCs today.
• No proration or refund is issued. You paid for the current period and you keep all of it.
• The new plan takes effect on the next billing date. That is also when the new included-RC count, overage policy, and overage rate apply.

If you downgrade on the 20th of a Feb 15–Mar 15 period, you keep your current allocation through March 15. On March 15, your subscription becomes the new plan and your invoice is the new plan's fee.

Cancelling your plan

There are two ways to cancel, and the difference matters:

• Immediate cancellation. The subscription ends now. New PR reviews are blocked starting immediately, and no future invoices are issued. Use this when you need to stop reviews without delay.
• Cancel at period end. The subscription stays active through the end of the current billing period and then cancels automatically. You can keep using your remaining RCs until the period boundary, no further invoices are issued after the final period, and you can change your mind by clearing the cancellation in the Stripe portal before the period ends.

The "cancel at period end" path is the recommended default. Stripe sets a cancel_at_period_end flag on the subscription; while that flag is set the subscription's status remains active in ADO Pilot, so reviews continue to run normally until the period boundary. On the boundary the subscription transitions to cancelled and reviews are blocked.

To cancel from the Billing page:

Step 1 — Open the Stripe portal

On the Billing page, click Manage. You are redirected to the Stripe billing portal.

Step 2 — Cancel the subscription

In the portal, choose Cancel subscription. Select either immediate cancellation or cancel at period end. Confirm.

Step 3 — Verify in ADO Pilot

Return to the Billing page. An immediate cancellation shows the subscription as cancelled. A scheduled cancellation shows it as active with a notice that it ends on your next billing date.

Reactivating after cancellation

If you cancel at period end and change your mind before the boundary, clear the cancellation in the Stripe portal — the subscription continues without interruption and your next invoice is normal.

If your subscription has already cancelled, you can re-subscribe from the Billing page. Your org configuration, repo settings, and review history remain available for a retention window after cancellation, so you do not need to re-onboard if you reactivate quickly. See Trial and conversion for how the first-time signup flow handles a returning customer.