Invoices and payment

ADO Pilot uses Stripe for invoicing and payment. You manage cards, addresses, and invoice history through the Stripe billing portal, which you reach with one click from the ADO Pilot Billing page. ADO Pilot itself never stores card numbers — Stripe handles all payment data.

Opening the Stripe billing portal

On the Billing page, click Manage to open the Stripe portal in a new tab. If you have not added a payment method yet, the same button is labelled Update payment method. The link is single-use and signed against your tenant, so you do not need a separate Stripe login.

Managing your payment method

Inside the Stripe portal:

• Add a payment method. Click Add payment method and enter your card and billing address. Supported card types depend on your country.
• Update an expiring card. Stripe emails you before a card expires. You can also click Update on the existing card in the portal.
• Remove a payment method. Remove the existing card and add a new one in the same session — leaving the account with no card on file will cause your next invoice to fail.

Viewing and downloading invoices

The Billing page in ADO Pilot lists your recent invoices under Invoice history. Each row shows the invoice date, the amount, and the payment status:

• Paid — Stripe collected payment successfully.
• Open — payment is still pending; Stripe will retry automatically.
• Draft — Stripe is still finalizing the invoice and has not attempted payment yet.

Click an invoice to open it in the Stripe portal, where you can download a PDF for your records. Invoices include your subscription fee, any metered overage for the period, and applicable taxes.

Failed payments

If a charge fails, Stripe automatically retries over several days and emails you each time. You do not need to take action unless the retries continue to fail.

To resolve a failed payment:

Step 1 — Open the Stripe portal

Click Manage on the Billing page.

Step 2 — Update your payment method

Add a new card or update the existing one. Stripe re-runs the failed charge against the new method automatically.

Step 3 — Confirm the charge succeeded

Wait a few minutes, then check the Billing page. The previously open invoice should now show Paid.

If retries continue to fail past Stripe's retry window, your subscription may be suspended. Contact support before that happens — see Troubleshooting.

Tax and billing address

Taxes are calculated and collected by Stripe based on your billing address and local rules. To update your address, open the Stripe portal and edit Billing details. Address changes take effect on your next invoice.