Trial and conversion
How the ADO Pilot free trial works and how to convert your trial into a paid subscription without losing your configuration.
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When you sign up, ADO Pilot gives you a free trial with a small allocation of review credits (RCs) so you can try the product without a card on file. When the trial RCs run out, you add a payment method and pick a plan to keep reviewing.
Your free trial
- Free RCs. Your trial includes 20 review credits. No card on file is required to start.
- No time limit. The trial does not expire on a calendar — the trial ends when you exhaust the included RCs.
- Configuration. All org, project, and repo settings you make during the trial are saved and survive the conversion to a paid plan.
When your trial RCs run out
When you consume the last trial RC, ADO Pilot blocks new reviews and posts a status check on the affected PR with the message "Trial credits exhausted — add a payment method to continue." The block is the same hard-block behavior described in Overage behavior: no RC is consumed by the rejected review, and your data and configuration are untouched.
You have a grace window to add a payment method without losing your trial setup. Past the grace window the trial account is deleted and you would re-onboard from scratch.
Converting to a paid plan
To convert:
Step 1 — Add a payment method
On the Billing page, click Add payment method. You are redirected to Stripe to enter card details and a billing address.
Step 2 — Choose a plan
Pick Starter, Team, Business, or Enterprise from the plan comparison on the Billing page. See Plan tiers for the differences.
Step 3 — Continue reviewing
Reviews resume immediately on the new plan's included RC allocation. Any unused trial RCs are discarded — the new plan starts with a full allocation of its own.
The first invoice is a prorated charge for the remaining days of your first billing period; subsequent invoices land on your billing anchor date. See Billing periods.
What carries over from the trial
Everything except the trial RC balance carries over:
- Your service hook subscription in Azure DevOps stays installed.
- Org, project, and repo configuration you set during the trial — including exclusion patterns and review settings — is preserved.
- Review history from the trial remains visible.
You do not need to reinstall the extension or reconfigure anything to start a paid plan.
Cancelling after converting
A paid plan starts immediately when you add a payment method. If you change your mind, follow Changing your plan: you can cancel at period end to use up the period you paid for, or cancel immediately to stop further charges. Refund eligibility for the partial period depends on Stripe's standard policy and your region.